PRACTICE COMPLAINTS PROCEDURE

We aim to provide patients with the best care we can, but we will sometimes fall short of the mark.

If you have any compliments, comments, concerns or complaints about our service, we want to hear about it. Please put any complaints in writing addressed to the Practice Manager. 

If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong. 

Alternatively, you have the right to approach NHS England if you do not feel comfortable in contacting us directly and raise your complaint directly with them. Please ask for their contact information at the desk.