PRACTICE COMPLAINTS PROCEDURE

Reviewed March 2016

The doctors and staff at this practice are committed to providing high quality healthcare and services to patients.

If you have a suggestion, complaint or concern about the service you have received from the practice, please let us know. Any suggestions can be written down and handed to a member of staff.

We operate a complaints procedure as part of the NHS system for dealing with complaints. The practice complaints procedure meets national criteria.

 

How to complain

We continually strive to provide our patients with a high standard of care. On the occasion you feel we haven't met this standard, and you wish to make a complaint, please contact the Practice Manager Claire Richardson who will be able to investigate your concerns.

For GPs, dentists, pharmacies and community opticians and their staff and systems, the commissioner is NHS England. If you wish to make a comment or complaint about these services, and it cannot be resolved locally with the Practice Manager, please contact NHS England at england.contactus@nhs.net or 0300 311 2233. 

All other local services are commissioned by a Clinical Commissioning Group. If you have an issue with any other local service commissioned by Northern, Eastern and Western Devon Clinical Commissioning Group eg. physiotherapy, accident & emergency, mental health services, hospital care, children's healthcare.

The issues can be raised with the service manager, the PALS and Complaints team at the service, or with the commissioner's PALS and Complaints team at pals.devon@nhs.net, 0300 123 1672 or 01392 267665 or text 07789 741099.