Want advice from your doctor, information on self-help or have an administrative request? 

At Yealm Medical Centre, we want to help you get the best possible care in the timeliest manner. That’s why we’ve introduced eConsult - a new way to consult your GP online. With eConsult we’ll make sure you see or speak to the right person as soon as possible. You must be a registered patient at the practice to use this service.

 

With eConsult you can:

  • Check your symptoms online
  • Find medical rescources 24/7
  • Request medical letters or certificates
  • Seek medical advice from surgery doctors
  • Avoid unnecessary appointments

 

How does it work? 
eConsult allows you to fill out a simple form so our team can review the information you provide and make sure you see the right person as soon as possible. Using the eConsult platform, you can ask about common issues, general symptoms, request sick notes and ask for test results, as well as find information about common problems.

After you’ve chosen the purpose of your consultation, you’ll be asked to consent to eConsult sharing the information you provide with us here at Yealm Medical Centre. eConsult requests can only be submitted by the patient themselves or parents, so you’ll also be asked to confirm who you are before filling out the form.

We’ll also ask you a few questions to make sure this isn’t an emergency. When you’ve confirmed you’re not experiencing any dangerous symptoms, we’ll ask you for your date of birth and your sex to help us find your records.

Then you’ll need to tell us if you’re experiencing a new problem, or a problem your GP already knows about. On the next screen you’ll be able to input all the details about your issue. Using the eConsult form, you’ll also be able to go into a bit more detail about the problems you’re experiencing and your general health and wellbeing. Before you submit your consultation form, we’ll confirm the best way for us to get in touch with you.

Once you’ve submitted, one of our GPs will review your eConsult form and decide how best to get you the help you need. We’ll get in touch with any next steps by 6.30pm the next working day.

If your condition gets worse whilst you're waiting for a response and you feel that you need to be seen urgently, call the practice on 0208 678 5420 as soon as possible. If the practice is closed, call NHS 111. For immediate, life-threatening emergencies, call 999.

 

How long will it take for me to be seen?
Upon receipt of an eConsult, we aim to respond by the end of the next working day. For example if a request is submitted at 8pm on Tuesday it will be ‘received’ by the practice on Wednesday morning and dealt with by the end of Thursday. If you’re completing the eConsult at the weekend, your request will be received by us the following Monday, and responded to by the end of Tuesday.

When your request has been seen by our non-clinical care navigators, it will be passed on to the relevant person for the next steps. If you need to see a GP or nurse, book a blood test, or contact a physiotherapist, we’ll get in touch to let you know.

 

What if I want to see my GP in the usual way?
You can still book routine telephone or face-to-face appointments. If you need to speak to us urgently, call the practice as early in the day as possible to request a GP call back.

 

How do I know my consultation is being seen by the right person?
Every eConsult form that comes into the practice is reviewed by a non-clinical care navigator. Once they’ve reviewed the information you’ve provided, it will be passed to the right person to be resolved. Whatever your query, it will be seen promptly by the right person and dealt with accordingly.

 

What can’t I do with eConsult?
You can’t use eConsult to seek urgent help. eConsult works best for issues that we can resolve online, for example by generating a repeat prescription, arranging a blood test and offering clinical advice.

 

What if I don’t hear back from the practice?
It’s worth noting that a call from our practice may sometimes appear on your phone as "Blocked", "No caller ID" or "Private number" and our emails sometimes go into “junk” folders. If you’ve checked these and it’s been more than one working day since you submitted your eConsult, please get in touch.